You may delete your eave mobile app account at any time. This page explains how, what is removed, and what may remain afterward. Full details are in our Privacy Policy.
App: eave (Android and iOS)
Contact: support@eaveapp.ca
1. How to delete your account
Option A: In the app (recommended)
- Open the eave app on your device.
- Open Settings.
- Scroll to Delete Account and tap it.
- Confirm when prompted. Deletion is scheduled immediately.
Option B: By email
If you cannot access the app, email support@eaveapp.ca from the address on your account with the subject line Account deletion request. We will verify the request and confirm when deletion is complete, typically within 7 business days.
2. What data is deleted
When your account is deleted, we remove from active systems:
- Your email address and authentication credentials
- Family / safety contacts synced for alerts
- Household alert preferences linked to your account
- Partner link records tied to your account (for example Omi links), where applicable
- Session, transcript, classification, and feedback records reasonably attributable to your account, where stored
- App preferences stored on your device (cleared when you uninstall / sign out as applicable)
Deletion from active systems is completed within 30 days of confirmation (often sooner). Encrypted backups may retain residual copies until they rotate off the backup cycle.
3. Data that may be retained
- Legal / security holds — information we must keep for fraud prevention, dispute resolution, or legal compliance
- De-identified or aggregated data — statistics that can no longer reasonably identify you
- De-identified feedback / training examples — voluntary scam/safe labels and associated transcript context that are no longer linked to your account may be retained to improve detection quality
- Waitlist email — if you separately joined the hardware waitlist with the same email, that signup is independent; email us to remove it as well
- Messages you sent to support — may be retained briefly in our inbox for continuity, then deleted on request
Raw audio recordings are not kept as a product feature; conversation-derived text associated with your account is included in the deletion scope above, except where already de-identified as described.
4. Effect of deletion
Account deletion is permanent. You will no longer be able to sign in with that account. To use eave again later, create a new account. Safety contacts will stop receiving alerts tied to the deleted account.
5. Questions
Privacy or deletion questions: brad@eaveapp.ca (Privacy Officer) or support@eaveapp.ca
See also: Privacy Policy · Terms of Service